Having issues with your Product?

Lets get you fixed up!

Our Warranty Process:

Step 1:
Verify your claim is within the
warranty time and gather as much data for us as
possible. Pictures help alot!

Step 2:
Fill out the Warranty claim form
on this page. Make sure you fill in all the boxes.
(Please do not call. You will be directed to this page)

Step 3:
A Patio Galaxy representative will review
the information and call you within 3 business days.

Step 4:
We will schedule your repair or come see it
in person depending on the severity.

At Patio Galaxy Your 100% Satisfaction Is Our Top Priority.

Fill Out the Form Below and A Member of Our Team Will Contact You ASAP.

Warranty Form

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State ZIP Code

Phone(Required)

Email(Required)

Date(Required)

Warranty Claim Description(Required)

Photo(s) Supporting Claim

Accepted file types: jpg, png, gif, jpeg, Max. file size: 8 MB.

Submit up to 5 photos of the issue supporting our claim. (Please take time to upload photos AND videos as this will greatly expedite the warranty process)

Video Supporting Claim

Accepted file types: mp4, mov, Max. file size: 15 MB.

Upload a video (mp4 or mov files only) supporting your warranty claim. (Please take the time to upload photos AND videos as this will greatly expedite the warranty process)

Consent(Required)

I acknowledge that if a representative of Patio Galaxy is dispatched to investigate a claim that is non-warrantable according to the warranty guidelines, I will be responsible for the service call charge and repair costs that will be due at the time of service.

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